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Find the “Forget password” option in the login page. On clicking the option, a page will appear asking for your email and contact number. After you filled up the form with proper details we will send you a security code, which can be used to login into your account and reset your password.
Try logging in once again using email and password. If it does not work than try getting the security code using “Forget password” option. If it still does not form than fillup the “Contact form” and we will contact you or get in touch directly using “Contact Us” options.
Go to “Track order” option present in the top of the page, above the surattextilemarket.com logo. Enter your tracking ID in the form given and thus you can track your order. The tracking ID will be provided to you while you have placed your order.
We will send you an email and SMS for the confirmation of your order. You can also check your order details in “My Order” option present in “My Account” page.
You can change your delivery address anytime before the order is packed and dispatched. You can check for packing and dispatching details of your order in the “Track order” option present on the top of the page. Extra charges will be asked if you attempt to change the delivery address after the order is dispatched.
You cannot order the product at that particular moment but you can fill up the option saying “Inform me when the product is available” and we contact you through email or phone when the product will be in stock.
You can cancel the order before it reaches the shipped state. You can cancel your order in the “My order” option or you can contact us to cancel your order.
We deliver your order through reputed and partnered courier providers. You will be provided with a tracking number so that you can know when your order is packed, dispatched and will be delivered to you. We have insurance policies for your orders so that if there any theft or damage cases you don’t have to face any trouble.
Our seller’s follows proper packaging standards provided by surattextilemarket.com. They generally use waterproof plastic wrap for packaging orders and for sensitive items like electronics they use bubble wrap along with other standard packaging materials.
You can track delivery of your order anytime in the “Track order” option present in the top of the page. Enter your tracking ID that is already provided to you while your order was placed and you can track delivery of your order.
There are no hidden costs present in surattextilemarket. In some cases you might have to pay for delivery charges and this is not hidden cost. This delivery charges may apply because of Seller delivery policy or your order delivery location.
If you feel like the order was opened/tampered before it came to you than please don’t receive the order. Cancel the order in “My Order” option stating the reason why you are cancelling and we will confirm your cancellation request.
Along with us, the courier representative will also try to contact you and if you are unable to receive the call than after 3-4 days the order will be automatically returned. If you want the product after the order is returned than contact us and we will try to get the order back to you.
Ask your family members, friends or neighbors whether they have received your package. If not than contact us and we will try to get the order back to you.
We will attempt for delivery many times. If not delivered than the order will be returned. If you have already paid for the order using online payment options than your payment will refunded to you within few days.
It will be great if you change your mind and decide not to replace your order. You can do it anytime before any courier representative pickups the package from you. If you think of getting the order back after the courier representative already took the package from you than contact us and we will try to get the order back to you.
surattextilemarket.com offers you multiple payment methods to choose from. You may use Internet banking, Cash on delivery (COD), credit card EMI and wallet to make your purchase. Surattextilemarket.com also accepts Payments using Visa, MasterCard, Maestro and American express credit/debit cards.
Surattextilemarket.com assures maximum level of security for online transactions. Surattextilemarket.com is enabled with highest level of secured socket layer protection. All online payments on Surattextilemarket.com are processed through secure, trusted, reputed and partnered payment gateways managed by leading banks. Bank now use the 3D secure password service for online transaction, providing an additional layer of security through identity verification.
We and our payment gateway partner are continuously monitoring the online payment transactions going on. If there is any suspicious activity felt by any one of us than the transaction will be kept on hold and the customer will be ask for identification proof. If everything goes fine than the transaction process will be resumed and we will apologies the customer for the inconvenience.
The cashback offered to you from Surattextilemarket.com is securely stored in your wallet and you can redeem those cashbacks while you make a purchase in the near future,
All items that are marked as “cash on delivery available” can be ordered through cash on delivery (COD) service. Just proceed through the checkout page and check the cash on delivery option as the payment option. After few processing the order will be placed and you have to pay for your order during the time of delivery.
You can pay using credit card EMI option in a predefined number of installments. You will be get the details of credit card accepted for EMI option in the Credit card EMI option present in the payment page, after you proceed through the checkout page.
The money will be reversed to your bank account instantly. You can check your bank balance for confirmation.
Sorry, you cannot combine COD and EMI option together for the same order.
Go to “My Account” option and then go to “download” option. You can download the invoice for your order from this location.
Contact us if you have any query or just want to say hello.
Customer Care Service Hours:
Monday - Friday: 8am - 6pm