In case the Item Received in / Manufacturing Defect / Wrong Item Delivered / Damaged Condition


If you have received damaged product or the wrong item, please mail us at info@surattextilemarket.com with your order number and couple of pictures of defected or wrong product within 7 Days of delivery.

 We will try and replace the product as soon as possible. If that product replacement is not possible only in that case we will return that much amount.

 At textile catalog each product quality is checked, verified and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.

 In case of Product replacement, you have to send back the parcel with return packing slip within 7 Days. (For that parcel, courier charges will be paid by customer)

 As soon as we receive the product in our warehouse you will get store credit which can be used to your next purchase from the website.

 Store credit is valid for lifetime. There is no expiry.

 Cash refund is given only in case of damaged product.

 
Sale of clearance sale items is final and will not be exchanged. Exchange or refund of sale items is done only in case of damaged product.

 

FAQ's:

Q- How do I return defected/wrong product? What is the process?

A- You can mail us at info@surattextilemarket.com  or call us on +91 9601156666 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will email you the full store credit voucher to purchase any other product from the website. It takes 15-20 business days to complete the process of refund through NEFT or same mode of payment. Also, the exchange will be done only once, after that no exchange or return can be done.

Q- Is shipping charge returned?

A- Shipping charge in any case is non-refundable.

Q- Can I get cash refund for my order?

A- No. we issue store credit which can be used for any future purchases. Cash refund is only given if the product received is damaged. .

Q- Can I cancel the order after I order?

A- Yes you can cancel the order within 24 hours of your order. We normally ship in stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.

Q- Is there return policy in International shipments?

A- We are based in
Surat, Gujarat and any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. Cost of reverse shipment will not be bear by the company in any case.

Q- Do you provide warranty/guarantee for merchandise?

A- All our products are authentic and sourced directly from the vendors. In case you received a damaged piece we will give refund or replacement of that piece. There is no extra warranty associated with the products. If there is any it will be mentioned on the product page.

Q- Do you return and exchange the sale items?

A- We do not exchange / refund sold items. 

General Returns Policy

You acknowledge that these terms of returns and cancellation are limited to direct sell by us to you and that these terms of returns and exchange are not available in case of a sell by third party and invoice which shall be governed by the terms of such sell. Items can be returned within 7 days from the date of delivery provided they are in the original packaging and unwashed, unopened, unused and undamaged. All damaged items must comply with our terms and conditions before refund is processed. To return or alter an item, the customer must write to us at info@surattextilemarket.com, a prompt response is assured to such mails. Alternatively, the customer may even call at our customer care number +91 9601156666 which remains open
9 AM to 6 PM IST on 6 DAYS (Monday to Saturday).

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