In case the Item
Received in / Manufacturing Defect / Wrong Item Delivered / Damaged
If you have received damaged product or the wrong item, please mail us at firstname.lastname@example.org with
your order number and couple of pictures of defected or wrong product within 7
Days of delivery.
We will try and replace the product as
soon as possible. If that product replacement is not possible only in that case
we will return that much amount.
At textile catalog each product quality
is checked, verified and then shipped to the customer but we understand that
manual errors can happen and hence we refund the full cash amount.
In case of Product replacement, you have
to send back the parcel with return packing slip within 7 Days. (For that
parcel, courier charges will be paid by customer)
As soon as we receive the product in our
warehouse you will get store credit which can be used to your next purchase
from the website.
Store credit is valid for lifetime.
There is no expiry.
Cash refund is given only in case of
Sale of clearance sale
items is final and will not be exchanged. Exchange or refund of sale items is
done only in case of damaged product.
Q- How do I return
defected/wrong product? What is the process?
A- You can mail us at email@example.com or call us on +91
9601156666 and our returns team will help you with the procedure to get the
items back to us. Once we receive the package we will email you the full store
credit voucher to purchase any other product from the website. It takes 15-20
business days to complete the process of refund through NEFT or same mode of
payment. Also, the exchange will be done only once, after that no exchange or
return can be done.
Q- Is shipping charge returned?
A- Shipping charge in any case is non-refundable.
Q- Can I get cash refund for my
A- No. we issue store credit which can be used for any future purchases. Cash
refund is only given if the product received is damaged..
Q- Can I cancel the order after
A- Yes you can cancel the order within 24 hours of your order. We normally ship
in stock items the same day. Hence, please inform as soon as possible. If the
item is shipped we will not be able to process the cancellation request.
Q- Is there return policy in
A- We are based in Surat, Gujarat and any shipments outside India we
do not take it back. We can consider exchanging if the customer ships it back.
Cost of reverse shipment will not be bear by the company in any case.
Q- Do you provide
warranty/guarantee for merchandise?
A- All our products are authentic and sourced directly from the vendors. In
case you received a damaged piece we will give refund or replacement of that
piece. There is no extra warranty associated with the products. If there is any
it will be mentioned on the product page.
Q- Do you return and exchange
the sale items?
A- We do not exchange / refund sold items.
General Returns Policy You acknowledge that these terms of
returns and cancellation are limited to direct sell by us to you and that these
terms of returns and exchange are not available in case of a sell by third
party and invoice which shall be governed by the terms of such sell. Items can
be returned within 7 days from the date of delivery provided they are in the
original packaging and unwashed, unopened, unused and undamaged. All damaged
items must comply with our terms and conditions before refund is processed. To
return or alter an item, the customer must write to us at firstname.lastname@example.org,
a prompt response is assured to such mails. Alternatively, the customer may
even call at our customer care number +91 9601156666 which remains open IST on 6 DAYS (Monday to Saturday).
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